career portfolio
Bloom where you're planted. - Paul Harvey
solutions engineer
01/2021 to Present
Education Networks of America (ENA)
Vital partner to ENA's sales and marketing teams to qualify, position, and transition sales opportunities among all ENA channels. Work closely with ENA's technology and innovation team to understand new products and services in order to introduce them to the market as well as maintaining a deep understanding of the current and evolving landscape. Gather customer feedback to best shape future product offerings to meet the needs of our customers.
Project Manager
10/2015 to 01/2021
Education Networks of America (ENA)
Provide end-to-end project leadership, coordinating internal and external resources in the completion of project tasks and milestones. Manage all communications, escalations, and status reporting. Work closely with Customers, Engineering, Sales, Field Operations, Account Operations, and Support to ensure all parties share consistent expectations and are prepared to execute their respective responsibilities in support of the project. Manage complex projects with minimal management oversight. Work closely with underlying suppliers to ensure all deliverables are met and are aligned timely to the needs of the customer. Initiate structured feedback to suppliers to encourage and enable them to improve their processes and timelines, and follows up to ensure action is taken to obtain desired results. Initiate action to improve processes, tools, and methods leading to flawless project execution.
Senior Customer Support Engineer
05/2014 to 10/2015
Education Networks of America (ENA)
Enhanced role in ENA's CTAC to coordinate projects, troubleshoot deeper support issues, and employee training.Â
Customer Support Engineer
06/2013 to 05/2014
Education Networks of America (ENA)
The ENA CTAC (Customer Technical Assistance Center) is a highly skilled technical team that focuses on managing and resolving a variety of complex incidents on behalf of our customers and internal departments. Customer Support Engineers are trained to understand and resolve the majority of support needs for all products ENA offers. Provided prompt, pro-active network monitoring and customer notification for a multi-state wide area network (WAN). Resolved monitored outages by managing underlying vendors and dispatching resources as needed. Additionally, resolved data connectivity, Voice over IP (VoIP), video teleconferencing and systems incidents while managing the other day-to-day objectives that ensure customer success.
IT Engineer
03/2013 to 05/2013
Matrix Integration, Inc.
Administrative and technical duties including installing, optimizing, troubleshooting, and diagnosing client network, server, and end-user hardware and software. Exhibited strong interpersonal and customer service skills, adaptability, self-motivation, efficient time management, organization, and attention to detail. Worked independently, within minimal supervision, as well as in team settings. Duties included, but were not limited to configuring, deploying, and optimizing: Enterprise and End-user operating systems and applications; Network devices, such as Firewalls, Routers, Switches, and Security Appliances; Server and SAN technologies; and End-user devices, such as Workstations, Laptops, and Printers. Experienced in Virtualization, Remote Monitoring & Management tools, End-point security, Database applications, Backup solutions, and Helpdesk environments.
Technology Director
09/2007 to 03/2013
Carroll Consolidated School Corporation
Technical: All network administration tasks for district, all IT/Communication and Project Management tasks. Environment: 12 SUSE Linux servers, 2 SANs, 7 Windows Servers, 12 HP ProCurve switches, 6 IDFs with fiber connects, 750 nodes, 1100 students, 130 staff. Designed, Developed, Implemented and Maintained: Instituted a formal technology department where one did not exist including development of a helpdesk ticketing system, hardware inventory database, Joomla website development, staff training, computer replacement cycle, cost savings on computer replacements, vendor relationships, IT Budget for district as well as purchasing function. Delegated to IT Specialist all front-line support requests. Successful Implementations: Server virtualization project using Citrix XenCenter and LeftHand/HP SANS; District wide wireless network using Ruckus Zone Director; District wide phone system using NEC Univerge.
Adjunct Faculty
01/2009 to 01/2011
Ivy Tech Community College
Adjunct faculty for CINS and CINT courses including several semesters of the Network+ certification prep course.
Communications Officer
06/2006 to 01/2008
Howard County Sheriff's Department
Performed 911 emergency communications with public and personnel under often-extreme conditions. Worked part-time during undergrad studies. IT Component: Developed intranet site for common call types and their meanings.
Network Administrator
12/2005 to 04/2006
Tippecanoe County Sheriff's Department
Administered Windows Active Directory/Exchange domain and provided front line end-user support. Left to pursue undergraduate studies full-time.
Network Administrator
05/1995 to 12/2005
Materials Processing, Inc. / Small Parts, Inc.
Lead for all networking projects. Senior level systems tech. Technical document author. Implemented CAT5-Ethernet network Enterprise-wide network design (implemented, managed, and maintained). Provided instruction and direction to other members of the IT staff. Implemented security infrastructure. Substantial involvement in $500,000 enterprise-wide yearly IT budget. Procurer of all IT related products from printers to servers. Established and maintained vendor relationships. Led credit adjustment research with AT&T; resulted in $13,000 credit. Led project to obtain cost reductions with AT&T; saved $120,000 annually. Led RFQ project to solicit better system prices, resulting in lower systems cost. Authored corporate documents: IT Disaster Recovery Plan, Electronic Communications Policy Manual, New Employee IT Orientation Manual, IT Policy & Procedure Manual. Developed corporate level programs: Enterprise IT Hardware & Software Inventory Database, Enterprise Intranet Website. Implemented help desk infrastructure to facilitate support for end users. Provided technical training to users on the use of various hardware and software applications. Led seven successful network and Novell implementations and subsequent version migrations in US and Mexico locations.
Finance Division Assistant
08/1991 to 11/1994
Logansport Memorial Hospital
Support for seven finance departments. Developed system to manage the tuition reimbursement program. IT Component: Provided computer training for staff and family members.
Communications Officer
05/1990 to 03/1991
Orlando Police Department
Demonstrated ability to handle multiple tasks in a fast paced environment with dependable accuracy while communicating with law enforcement in the field. IT Component: Developed fundraising software program to track sales of canteen items. Provided computer training to staff.
Data-Entry Assistant
1988
Business Support Group
First job right out of high school; working with databases and NetWare 2 for a direct mail marketing firm.